Refund policy

Shipping & Return Policy

At Mane & Mini, we aim to make your shopping experience smooth and reliable. Please read the details below to understand how shipping and exchanges work.

Shipping Information
* Orders are processed within 1–2 business days after confirmation.
* Delivery timelines typically range between 3–7 business days, depending on your location.
* Shipping timelines are estimates and may vary due to courier operations, weather, or external factors beyond our control.
* Once your order is shipped, you will receive tracking details to follow your delivery.

Exchange Policy
We offer exchanges to ensure you get the right fit and feel.

* Exchanges are accepted within 7 days of delivery.
* Items must be unused, unwashed, and returned in their original condition with tags intact.
* Exchanges are subject to product availability.
* Only size exchanges are permitted. Colour or style exchanges may not always be possible.

How to Request an Exchange
* Contact our customer support team within the exchange window.
* Share your order ID along with the reason for exchange.
* Our team will guide you through the next steps.

Items Not Eligible for Exchange
* Products that show signs of wear or damage
* Items without original tags or packaging
* Products marked as final sale or clearance

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images. We’ll make it right as quickly as possible.

Important Notes
* Exchanges are allowed once per order.
* Pickup and reshipment timelines may vary based on location.
* Mane & Mini reserves the right to refuse exchanges that do not meet the policy criteria.